Privacy Statement For Mountain High Resort

Your privacy is important to us. It is our policy to never sell or trade your personal or contact information to 3rd parties. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

BY CONTINUED USE OF THE SITE AND SUBMITTING OF PERSONAL INFORMATION TO THE SITE, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED HEREIN. THIS PRIVACY POLICY INCORPORATES AND IS EXPRESSLY SUBJECT TO THE TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE.

This Privacy Policy has been developed in accordance with the applicable state and federal laws of the United States and the EU General Data Protection Regulation ("GDPR").

The Way We Use Information

We do use information that we collect about you or that you provide to us, including any Personal Information:

  • To present our Site and its contents to you.
  • To fulfill any purpose for which you provide information.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Site or any products or services we offer or provide through it.

We may also use your information to contact you about our goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (for example, our Sweepstakes entry form), or send us an e-mail stating your request to john@mthigh.com. If we have sent you a promotional e-mail, you may also send us a return e-mail asking to be omitted from future e-mail distributions. Note, these opt-outs do not apply to information provided to Mountain High via the Site as a result of a product purchase, warranty registration, or other transactions.

We may combine the Personal Information that you provide, or that we collect, to better understand your needs, requirements, and personal preferences so that we may improve our business, products, services, and programs and optimize your experience when you visit our resorts, or when you are dealing with one of our team members, a call center representative, agents, or other authorized 3rd party. Depending on your marketing preferences, we may also use this information to send you offers, invitations, or promotions relating to our resorts, products, services, or programs that we believe may be of interest to you. For example, we may evaluate your commercial transactions or browsing habits on our websites or at our resorts which may influence the personalized special offers and promotions sent to you. 

Site Security
For site security purposes and to ensure that this service remains available to all users, the platform for which the Site resides on - commonly known as a "production environment", utilizes a wide-range of software tools and programs to for the ultimate goal of ensuring its confidentiality, integrity, and availability (CIA) - a concept known as the CIA triad of information security. Tools which are currently in use, or are to be deployed if necessary for the security of the Site are to include, but are not limited to, the following:

  • Network Security and Network Monitoring: Tools that assist in securing the network for which the Site resides on. Such tools include network and perimeter firewalls, web application firewalls, routers, switches, intrusion detection systems, and other related tools.
  • Network Performance: Tools that assist in monitoring all aspects of the Site, such as performance monitoring for website uptime, etc.
  • Other: Additionally, A variety of physical, electronic, and procedural safeguards are implemented to help ensure the safety and security of the Site.
  • Except for authorized law enforcement investigations by local, state, and/or federal agencies, no other attempts are made by Mountain High to identify individual users and/or their usage habits on the Site.

External Links

The Site may contain links to websites created and maintained by other public and/or private organizations. Mountain High provides these links as a courtesy to our users only. When users click on a link to an external website, they are leaving the Site and are thus subject to the privacy and security policies and the related terms and conditions of these external websites.

Cookies

A cookie is a small file that a website can place on your computer's hard drive in order to collect information about your activities on the site or to make it easier to use certain site functions. The cookie transmits this information back to the website's computer. Many users do not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens or prevent it from happening, you can set your browser to warn you when a website attempts to place a cookie on your computer.

As is true of most websites, we use cookies and similar technologies to gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may use this information to analyze trends, personalize your shopping experience, administer the Site, track user movements around the Site, and gather demographic information about our Site users as a whole. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

The Information We Collect

We collect several types of information from and about our customers and users of our Site, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address or telephone number ("Personal Information");
  • that is about you but individually does not identify you; and/or

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us. The information we collect may include:

  • Information that you provide by filling in forms on our Site. This includes information provided at the time of purchase, subscribing to our newsletter, or requesting further services. We may also ask you for information when you enter a contest, sweepstakes, or promotion sponsored by us, and when you report a problem with our Site.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Site and of the fulfillment of your orders.
Usage Details, IP Addresses, Cookies. As you navigate through and interact with our Site, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:
  • Details of your visits to our Site, including traffic data, location data, logs and other communication data, and the resources that you access and use on the Site.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data. It helps us to improve our Site and to deliver a better and more personalized service. The technologies we use for this automatic data collection may include Cookies and Web Beacons.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online.

This Site offers SHA256 + RSA 2048-bit SSL encryption of sensitive data. Doing so helps to protect the confidentiality of your personal and credit card information while it is transmitted over the Internet. No method of transmission over the Internet, or electronic storage, is 100% secure. Therefore, while we strive to protect your Personal Information with commercially acceptable practices, we cannot guarantee absolute security. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Newsletters

Mountain High offers a newsletter that may be subscribed to at no cost. This provides weekly information on resort operations, ticket deals, and upcoming events. You can opt-out of the newsletter at any time via the link provided at the bottom of each newsletter mailing, or by sending us an e-mail stating your request to custserv@macsales.com.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, Mountain High never knowingly collects or maintains information on our Site from those under 13, and no part of our Site is directed at anyone under 13. If you are under 13, do not use or provide any information on this Site. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will use our best efforts to delete the information as soon as possible.

Security

All information accessed through the Site is in compliance with the required information security mandates of Article 32 of the GDPR. Specifically, Article 32 mandates the following:

Implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including inter alia as appropriate:

  • The pseudonymization and encryption of personal data.
  • The ability to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services.
  • The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.
  • A process for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.

Information Disclosure

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this privacy policy:

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of OWC's assets.
  • For any other purpose disclosed by us when you provide the information.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of OWC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The Site includes hypertext links, or pointers, to information created and maintained by other public and/or private organizations. As such, Mountain High only provides these links for your information and convenience, thus, when you select a link to an outside website, you are leaving the Site and therefore subject to the privacy and security policies of these external websites. Additionally, please note the following:

  • Mountain High does not endorse the organizations sponsoring linked websites and we do not endorse the views they express or the products/services they offer.
  • Mountain High therefore cannot authorize the use of copyrighted materials contained in linked websites. Users must request such authorization from the sponsor of the linked website.
  • Mountain High is not responsible for transmissions users receive from linked websites.

Changes in this Privacy Policy
If we decide to materially change our privacy policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this Site after we make changes is deemed to be acceptance of those changes.

How You Can Access or Correct Your Information?
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Mountain High Resort
P.O. Box 3010
Wrightwood, CA 92397